Delivery Policy
Australia Wide Shipping available
All prices quoted on our website are in Australia dollars
and GST inclusive. Delivery charges are included in the checkout stage of the
shopping cart once you enter your postcode and full address.
We want to provide you with a wide section of delivery options.
We use following carriers to deliver orders within Australia: Australia Post,
Hunter Express and Big Post. If your order is over sized and not accepted by any
of the mentioned carriers, we will find for you the most efficient delivery
method available depending on your instructions and requirements.
Once you pay and place your order you will receive an email
confirmation that the order placement was successful. We will verify your
payment and within three to five working days we will ship your order. If you
still have not received your order please urgently contact on
telephone (02) 9757 3058 or email [email protected].
For our overseas customers we always quote postage,
packaging and handling costs before processing an order and send goods.
We endeavour to have your order processed and packed ready
for dispatch within three working days of receiving your payment. If you
require your goods urgently we can express post them to you. Please note this
in the comments field in the order page.
We will notify you of all costs involved in processing,
packaging and handling before the order is processed to ensure there are no
hidden expenses you are not aware of.
During online ordering, the website will advise you where
possible, the total delivery costs for the order plus the cost of the goods
ordered. We charge a small handling fee ($10.00) to cover the cost of the
packaging materials & handling and this is incorporated into the delivery
cost. Occasionally we find a discrepancy between the automatic calculation of
postage which is based on a direct lookup into carriers’ online database and
what the correct postage should be. Should this happen for your order, we will
notify you by email and we will not process your order unless you approve the
difference in charges
At all times we endeavour to dispatch your order as quickly
as possible. If you have a deadline please let us know and we will do our very
best to get your order to you on time.